Download ICE RMA FORM:

ICE RMA Form

Go to "Field Maintenance and Repair" on the left for other ICE Forms and Procedures.

RETURN MATERIAL AUTHORIZATION (RMA)

An RMA is required for any shipment returned to ICE regardless of warranty status.  Shipping or freight charges are the customers responsibility for all Material Returns to ICE and back to the customer. If the item is under warranty, ICE will return via ground shipping free of charge.

Product under Warranty may be repaired or replaced with an equivalent new, used or refurbished product.  Repairs will be completed IAW the applicable contract requirements.

RMA INSTRUCTIONS

  1. Contact ICE Production Control for an RMA at rma@inter-coastal.net or call 480-981-6898.
  2. Complete the RMA Form including RMA #, and print.
  3. Package Return Materials for shipping with the completed RMA Form.
    (RMA # on form is required. Include trouble report or details if available.)
  4. Ship Return Materials to:

    Inter-Coastal Electronics, Inc.
    5750 E. McKellips Rd, Bldg 100
    Mesa, AZ 85215-2740
    USA